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Shipping Policy
This Shipping Policy describes how orders placed on usesolenry are processed and shipped. usesolenry is a company based in the United States, selling to customers in the European Union and other international regions.
Shipping Destinations
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We currently ship to selected countries within the European Union and other international destinations.
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Available shipping destinations will be displayed at checkout.
Order Processing Time
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All orders are processed within [1–3] business days after payment confirmation.
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Orders are not processed or shipped on weekends or public holidays.
Shipping Time Estimated delivery times vary depending on the destination country:
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European Union: approximately [5–10] business days.
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Delivery times are estimates and may vary due to factors beyond our control, such as customs procedures or carrier delays.
Shipping Costs
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Shipping costs are calculated at checkout based on the destination and order weight.
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Any applicable shipping fees will be clearly displayed before completing the purchase.
Tracking Information Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Customs, Duties, and Taxes As orders are shipped from the United States (or our international fulfillment centers), the customer is the importer of record. Import duties, customs fees, and related taxes may apply depending on the destination country's regulations and are the responsibility of the customer.
Incorrect Address or Failed Delivery Please ensure that all shipping details are accurate at checkout. usesolenry is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist you.
Contact 📧 support@usesolenry.com